Shipping policy

UNBOXING VIDEO IS MANDATORY FOR ALL SHIPPING/PRODUCT RELATED CLAIMS. WITHOUT VIDEO NO CLAIMS WILL BE ENTERTAINED. 

At Dognosescents (Multi Luxury Retail ), every order goes through a strict quality process to ensure your products reach you in perfect condition.

  1. Order Processing & Quality Check
    • Once your order is confirmed, our team inspects each product thoroughly.
    • Only products that pass our final quality check are packed securely and handed over to our trusted delivery partners.
  2. Dispatch & Tracking
    • After dispatch, you will receive an email with your tracking number and the name of the courier partner handling your order.
    • Tracking updates will be available within 24 hours of dispatch.
    • Our delivery partners will attempt delivery at the provided address. If they are unable to reach you or deliver at your preferred time, they will contact you directly to resolve the issue.
  3. Courier Partners
    We work only with reliable, reputed courier companies to ensure safe and timely delivery:
  1. Dispatch Timelines
    • Most orders are dispatched within 1–2 business days (excluding Sundays and public holidays).
    • Delivery timelines may vary depending on your location, courier partner serviceability, public holidays, or other logistics-related delays.
  2. Fresh & Genuine Products Guarantee
    • We promise to deliver only fresh, authentic, and non-expired products.
  3. Shipping Charges
    • Free Shipping on all orders above ₹699 (minimum purchase amount).
  4. Service Coverage
    • Currently, Dognosescents delivers Pan India.